Health Care Complaints. About rights and how to complain about health and social care treatment.
If a person is unhappy with health and social care treatment etc., there are a number of steps they can take. Individuals have rights that guarantee them: a satisfactory service, dignity and privacy, adequate information, due skill, treatment in a professional manner and the right to redress if these measures aren't met. These rights are covered by codes of conduct and are backed up by legislation. Making a complaint is an important way of weeding out and re-educating health providers who are unprofessional or incompetent. The most common complaints patients make relate to: poor treatment – misdiagnosis, wrong or inadequate treatment, inadequate provision of information for example about the diagnosis or treatment, inappropriate nature of the relationship for example a sexual relationship, impairment of the doctor due to drugs or alcohol. A smaller number involve administrative matters like lack of access to medical records, long waiting times, rude staff and so on. If the doctor is employed by a medical practice or hospital, the complaint should be made there in the first instance. The doctor should be given the opportunity to respond.
This briefing describes how an individual can make a complaint about their health and social care treatment....
How to Make a Complaint
Who can make a complaint?
What and who can be complained about?
How do I lodge a complaint?
What do I need to include in my complaint?
Helpful tips when making a complaint...
How to File a Complaint Against Your Doctor.....
( Update on the way )